Some answers to popular questions -

• How long should we wait until we have our carpets cleaned?

  It is advised you should (depending on traffic) have your carpets cleaned every 6 – 18 months. Even thorough vacuuming cannot remove 100% of the dry soil in your carpet, and any dirt that remains or builds up over time will be abrasive and will be like rubbing sandpaper against the fibres, in turn wearing the carpet out prematurely (especially in high traffic areas).

• My carpets aren’t that dirty?

  Well as we all know, outdoor air contains a lot of contaminants such as bacteria, car exhaust fumes, cigarette smoke, pollens as well as lots of other horrible things. When you and your family come home you bring these pollutants in with you, the good news is that your carpets and upholstery fabrics filter these nasties out of the air for you, in turn cleaning the air you breathe in your home. Clean your carpet and upholstery regularly to help clean up your ‘filters’!

• Why do carpet cleaning across The Wirral companies charge different prices?

  When looking for a carpet cleaning company on The Wirral (or Liverpool) you need to ask some questions. Are they fully trained and insured? Do they have testimonials from past clients? Are they a franchise? (more overheads to pay for) Is the price a final price?  Some companies offer a low price only to add on extras once in your home, you may have seen leaflets advertising carpet cleaning across The Wirral at low low prices.  No one can run a business at these low prices and they are always have added costs such as stain removal, deodorising etc.  We run our cleaning business on customer satisfaction and are continuously being referred and invited back time and time again.

• How soon can I use my carpets after they have been cleaned?

  Our main motive (apart from getting your carpets clean..) is to get your carpets back into use as soon as possible.  We suggest they should be touch dry when we leave and dry in just a few hours.

• Does your stain guard really work?

  Yes. It is a really good way of protecting your carpeting  You have more time to treat any accidental spills and areas with a lot of traffic such as hallways will also benefit from this treatment.

• We had a leaflet through offering half-price cleaning, can you match that?

  This is a common scam called ‘bait and switch’.  Some cleaners will tempt you with a really low price (usually half price) offer.  Once in your home, the price always increases for things like deodorising and stain removal.  Dirtbusters believe this should be included in the price and will never charge anything extra.  We offer value for money and are continuously being recommended all over The Wirral.

• Are Dirtbusters insured?

  We are fully insured to clean your valuable carpets.  Details are available on request.

• Is dry carpet cleaning better than steam cleaning?

  Hot water extraction in our opinion (as well as your carpet manufacturers opinion)  is the best way to clean a carpet.  Ask someone who claims to dry clean carpets how they do it and you will discover it is not actually ‘dry’ but they will be using water!  When done properly hot water extraction (or steam cleaning) flush the dirt out of your fibres and will usually be dry in just a couple of hours.

• What should we do if we have a spill on our carpet?

  The most important thing to do is you blot up as much of the spill as possible with some kitchen roll.  In our experience, most supermarket stain removers simply don’t work (especially with red wine).  All of Dirtbusters customers receive a free bottle of stain remover that is chemical free.  This will not leave a sticky residue like many other cleaning products do.

• Carpet cleaning prices in Wirral – What are your prices?

  This depends on the size of the rooms, we believe in value for money and always give an exceptional service at a sensible price.  Dirtbusters prices are usually in the middle, cheaper companies tend to use underpowered equipment and may well leave you with wet carpet and upholstery for days, the more expensive cleaning companies simply have more overheads.

• What else do you clean?

  Dirtbusters can help you with Jet Washing on The Wirral too as well as Upholstery cleaning and Professional Tile Cleaning. Dirtbusters can clean most surfaces, please ask.  We can now also oven cleaners on The Wirral too.

• What are the black marks around the edge of my carpet?

  These are known as filtration marks.  I will try and get these out although they can be stubborn.  If they do clean out then they will return unless you can seal the gap under the carpet in-between the wall and underlay.  This is where the marks come from, contaminated air travelling through the carpet.