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We would like to resolve any complaints ourselves and if you need to complain please in the first instance speak to us directly. However, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. If you would like to address the complaint directly to them please contact 0333 241 3209 or via their website www.disputeresolutionombudsman.org/membership/whichtrustedtraders please note that complaints are very rare and we will do everything possible to resolve the issue for you.

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